Major Objectives  

• Listen to customers warranty needs and concerns regarding their home
• Generate warranty tickets and house notes to track records of repair work
• Ensure warranty requests are completed in a quality, clean and timely manner
• Work with subcontractors to efficiently schedule with customers
• Work with builders to aid in a streamline construction process that delivers a quality product

Work Activities

• Schedules and organizes subcontractors to complete work on a timely basis
• Explains to customers the Dream Finders Homes Warranty and how it affects them and their construction issues
• Schedule with the homeowner and our subcontractors to remedy the issues
• Schedule 11-month warranty walks with the homeowners and schedule the appropriate subcontractors to remedy the issues
• Spend time with the Construction Team to learn the aspects of the construction process

List job titles and number of people managed.

1-20 trades that must perform work within the homes after closing that are inhabited

Contacts

• Subcontractors & Suppliers – for purpose of constructing the home and best building practices
• Sales consultants -for purpose of learning about buyers needs and processes
• Construction manager – communication with construction directives
• Builders – scheduling QC checks and construction guidelines
• Office Operations Director – as a communication center – daily
• Warranty Coordinators – for scheduling assistance
• Warranty Manager – for feedback, guidance, goal setting, and performance review